A few years ago I flew to Germany alone with my son to my grandfather's funeral. I was afraid to stop over at the Frankfurt airport, because it's a huge airport, so I decided to stop over at the much smaller Hamburg airport instead. I have no problem conversing in the German language and most Germans can speak English, so I wasn't worried about that. I just didn't want to get lost. Well, the Hamburg airport was a mistake of choice. They lacked the German efficiency that one would have expected. Computer systems were down. No one explained what the hold-up was and no one apologized for the delay. We were third in line, but it took an hour before we got to the counter and received our boarding passes. What was worse was that they had no background music playing at the airport. It was awful just standing there staring at the staff behind the counters and their computers. Also, I had my 10-year-old boy with me and what was he supposed to do? Occasionally, I hummed tunes to myself, I was that desperate. With the delay, others missed their flights, but we got to our connecting flight just in time.